Getting help from product specialists and from other users

Google Apps offers multiple ways to get help when you need it, ranging from an extensive self-service online knowledge base to 24/7 support for critical issues, including extended business hours telephone support. We're committed to your organization's success with Google Apps. Here's a summary of how you can get answers when you need assistance.


Online help center

Our product specialists review the thousands of questions about our products every week and share their product knowledge with you through a detailed set of searchable FAQs. Whatever your question, chances are that someone else has asked it and that we've got an answer for you, enabling you to quickly get back to the task at hand. We continuously update these FAQs as we release new features. Go to the help center


Moderated user-to-user discussion group

Our user discussion group is a great way to share best practices and optimization tips with other users. Information is searchable and categorized by topic so you can easily find users who share your same interests. Go to the discussion group


Support by email

Administrators can reach our product experts via email for one-on-one assistance. Contact our product specialists over email through the help center.


24/7 support for critical issues with Google Apps Premier Edition, including extended business hours telephone support for administrators

Google Apps Premier Edition administrators can contact our product specialists by phone during extended business hours and get support 24/7 for critical issues. Find the number for phone support by logging into your Google Apps Premier Edition control panel. Please have your Google Apps Premier Edition phone support PIN ready when calling.


99.9% email uptime guarantee with Google Apps Premier Edition

With redundant, geographically distributed data centers and software that's been tested by tens of millions of Gmail users over a number of years, Google offers reliable email availability for your organization.

* The 99.9% uptime guarantee for Gmail is offered to organizations using Google Apps Premier Edition, as described in the Google Apps Premier Edition Terms of Service.